TERMS & CONDITIONS
These Terms & Conditions outline how you may use ISSYAFRICA.COM and the conditions that apply when making a purchase. By accessing this website or placing an order with Felly-B Store, you agree to comply with the terms set out below.
General Information
Issy Africa & Caribbean store (“we”, “us”, “our”) is a registered business in England & Wales. We are responsible for operating this website These Terms apply to all visitors and users of the site We reserve the right to revise these terms from time to time. Any updates will be published on this page and the version in effect at the time of your order will apply We advise checking this page regularly before placing an order
Business Hours
Our customer support operates during the following hours: Monday – Thursday: 10:00 AM – 5:00 PM Friday: 10:00 AM – 12:00 PM Any enquiries received outside of these times will be responded to on the next working day.
Orders & Acceptance
After placing an order, you will receive an email acknowledging receipt. This acknowledgement does not constitute acceptance of your order An order is only accepted once it has been dispatched. Until that point, we reserve the right to refuse or cancel the order for any reasonable reason We reserve the right to refuse service to anyone, at our discretion, where reasonable
Eligibility
To place an order on our website, you must: Be at least 18 years old Provide accurate, current, and complete information
Pricing & Payment
All prices listed on Fellyb.co.uk are shown in GBP (£) and include VAT where applicable Any delivery fees will be clearly displayed at checkout All payments are processed securely. We reserve the right to carry out verification checks and to refuse or cancel orders where fraud is suspected. We reserve the right to: Adjust pricing at any time Cancel orders in the event of pricing errors
Product Availability
All items are offered subject to availability. If a product becomes unavailable, we may: Suggest a suitable alternative Cancel the item and issue a refund We may also impose limits on quantities per customer if required
Delivery
Please refer to our Delivery Policy for full details. Key information: Delivery timeframes are estimates only Someone must be available to accept the delivery We are not responsible for failed deliveries due to incorrect details or delivery made during absence at the address or failed delivery due to this absence. Ownership of goods passes to you once full payment has been received and the order has been delivered
Click & Collect (If Applicable)
Where this service is offered: Orders are typically ready within 48 hours You may be asked to provide valid ID and order confirmation Orders not collected in 5 days may be cancelled and could incur a handling charge
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: issyafrica@gmail.com
